Knowledge

FAQs

Create and update question–answer pairs.

Method Path Body
GET /faqs — (supports ?q= search and ?page=)
POST /faqs { "question": "…", "answer": "…", "category": "Delivery", "is_active": true }
GET /faqs/{id} —
PUT /faqs/{id} Any of the fields above
DELETE /faqs/{id} —

Changes are live for the next message — there is no training step. Your plan sets how many FAQs you can have.

Tip: write the question the way customers actually ask it, including Banglish (delivery charge koto?). It improves matching when your knowledge base is large.